CARPE DIEM SPA

Terms and Conditions

Terms and Conditions for Carpe Diem Spa

Welcome to Carpe Diem Spa. By accessing our website or using our services, you agree to comply with and be bound by the following terms and conditions. These terms serve as a contract between Carpe Diem Spa and you, the customer. Please read these terms carefully, and should you disagree with any part of these terms, do not use our website or services.

Services Offered

Carpe Diem Spa provides various spa services and wellness programs, which are subject to the terms and conditions herein.

Use of Services

1. Service Modification and Cancellation: Carpe Diem Spa reserves the right to withdraw, cancel, or modify services without prior notice. We are not liable if, for any reason, all or any part of the website is unavailable at any time or for any period.

2. Financial Transactions: All financial transactions and bookings made through our website are governed by these terms. We reserve the right to change prices and availability of services without notice.

Customer Expectations and Responsibilities

1. Accuracy of Information: While we strive to ensure that all information on the website is accurate, there may be instances of errors. Carpe Diem Spa is not liable for any loss or damage arising from such inaccuracies.

2. Website Downtime: Carpe Diem Spa does not guarantee uninterrupted access to the website and is not liable for any loss due to website downtime.

Intellectual Property Rights

All content on the Carpe Diem Spa website, including text, graphics, logos, images, and service marks, is owned by Carpe Diem Spa or its licensors and is protected by copyright and other intellectual property laws. You may not use such content without the prior written permission of Carpe Diem Spa.

User Behavior

1. Prohibited Conduct: Users are forbidden from engaging in unlawful behavior, hate speech, bullying, unauthorized promotions and spamming. Carpe Diem Spa reserves the right to disable user accounts that violate these terms.

2. Account Security: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

Disclaimers and Limitation of Liability

Carpe Diem Spa provides its services "as is" without any guarantees or warranties of any kind, either expressed or implied. We do not guarantee that the website will be secure or free from bugs or viruses.

Changes to Terms and Conditions

Carpe Diem Spa reserves the right to amend these terms and conditions at any time. It is your responsibility to check these terms periodically for changes.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction where Carpe Diem Spa is located, without regard to its conflict of law provisions.

If you have any questions about these terms and conditions, please contact us through the contact information provided on our website.

This Terms and Conditions agreement outlines the rules and guidelines for using the Carpe Diem Spa website and its services, ensuring a clear understanding between Carpe Diem Spa and its customers.

Return and Refund Policy

At Carpe Diem Spa, we strive to ensure complete customer satisfaction. We understand that there may be occasions when you need to return a product. Our Returns and Refund Policy is designed to provide you with a simple and hassle-free process for returning products and receiving refunds.

Terms of Return

Number of Days: Customers can return products within 7 days of the purchase date.
State of Return: Products must be returned in their original condition, unworn and unused, with all original packaging and tags attached.
Reason for Return: Returns are accepted for products that are damaged upon arrival, defective, or if the wrong product was shipped.

Process for Return

Initiate a Return: To initiate a return, please contact our customer service team via the contact details provided below. Provide your order number, details of the product, and the reason for return.
Return Authorization: Our customer service team will provide you with a Return Authorization Number (RAN) and instructions on how to send the products back to us.
Shipping: You are responsible for shipping the returned product back to us. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

Process of Refund

Terms of Refund: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.
Duration: Please allow up to 14 business days for your refund to be processed after the returned item has been received.
Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Details

For any questions regarding our Returns and Refund Policy or to initiate a return, please contact our customer service team at:

Email:services@carpediemspa.com
Phone: 239-877-6981

We are dedicated to making your experience with Carpe Diem Spa as pleasant as possible. Thank you for choosing us for your wellness and spa needs.

This policy ensures that the process for returns and refunds is transparent and customer-friendly, helping to maintain trust and satisfaction with your services.

Terms and Conditions

Return and Refund Policy

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